Terms and Conditions
Updated December 2011 on section 11.3
Terms and Conditions Contents
2. Information on the Website
3. Trade Marks
4. External Links
5. Public forums and User Submissions
6. Specific Use
8. Disclaimer of Liability
9. Use of the Website
11. Socialisation Walks
Terms and conditions of Sale
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
3. Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner unless stated otherwise. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the trade mark Owner.
4. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Connors Legacy Ltd Website's Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to. The website owner reserves the right to reuse, display, post any material submitted or posted by you in a public area, without notice to you.
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.
6. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
8. Disclaimer of Liability.
8.1.We shall not be liable to you or deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if any delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control;
8.2.Acts of God, explosion, flood, tempest, fire or accident.
8.3.War or threat of war, sabotage, insurrection, civil disturbance or requisition.
8.4.Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.
8.5.Import or export regulations or embargoes
8.6.Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party).
8.7.Power failure or breakdown in machinery.
8.8.The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, including facebook/Twitter or any other online site run or used by Connors Legacy/Legacy Dogs, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in the information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
9. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
10.8 Comments or Questions.
11. Socialisation Walks Or Events
These walks are free, although by you attending the walks you accept these Terms and Conditions:
11.1 Photographs and/or moving pictures can/will be taken on these walks/events by all that attend. By you attending any of these walks/events you give consent that all pictures of you, your dog/dogs or property can be used in a promotional capacity by Connors Legacy, friends or family.
11.2 No member of Connors Legacy staff, friends or family can be held accountable for any loss or damage to you, your dog, dogs or property, to or from the walks as well as during the walks.
11.3 Although Connors Legacy staff friends or family are attending these walks/events, we attend them in an advisory capacity only to help you to understand dogs. There may be some dogs on the walks that could be considered to be aggressive so in the interest of safety you will follow the directions of Connors Legacy staff, friends or family at all times. Please be aware that the average time of each walk is approximately two hours in duration. If you are given advice in this timescale please be aware that on occasions this may cause your dog to be unbalanced as an event or incident could change their previously learned behaviour. It is advised that each owner book and undertake an intensive training package with ourselves in order to achieve an understanding into the dog's behaviour and language. This will enable your dog to be retrained, rebalanced and build a bridge of understanding between owner and dog.
11.4 Please be aware that the walk venues or times may change at any time without notice, although we will try to announce any changes on Facebook
or via text if you provide a current mobile phone number to 07989473131.
11.6 No member of Connors Legacy staff, friend's or faimly will be accountable for any food or drink consumed on any walks/events or any behaviour issues that may arise due to food or drink being used or consumed on the walk/event.
We are only there in a advisory capacity and our advice is not to bring any food, treats or other food types with you whilst attending, as behavioural issues could arise, drink can be consumed by you or your dog, although you take full responsibility.
If you have any queries, please do not hesitate to contact us.
11.7 Although every effort is made to ensure everyones safety on these walks. Your dog must be fully up to date with all innoculations (including kennel cough) before attending the walks and we hold no responsibility for injury, illness or death of persons or dogs on or resulting from attending these walks or events.
Terms and conditions of sale.
To make your buying experience with us as smooth and risk free as possible, we have put together the terms and conditions of sale in this section.
Our agreement with you:
1.Putting our arrangement in place.
1.1.In this agreement, we are Connors Legacy of 57 Greenstead road, Colchester, Essex, CO12 SZ and you are the person placing the order online or other.
1.2.Our agreement is made on the date we deduct payment from your account, the details of which you provided with the order.
1.3.Our agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
2.Making your choice and ordering.
2.1.Peruse our website, call or email for advice and select your chosen product.
2.2.Contact us, via email. For monogrammed or bespoke articles (where applicabile) include a complete description of Goods purchased including Product number, Address, correct spelling of any names etc. As mistakes cannot be rectified after goods are ready for dispach.
2.3.If discrepency occures we will then contact you to confirm the pricing and the design.
2.4.Please ensure the delivery address given by you is correct as mistakes cannot be rectified after goods have been shipped. If your goods do not arrive in what you consider a reasonable period of time, please don't hesitate to contact us as we are very happy help.
2e.For shipments beyond the UK mainland and Northern Ireland please contact us for delivery costs.
2f. Please be aware that some products have small parts that could be swallowed. We recommend not leaving children or animals unattended with any products purchased from Connors Legacy.
3.What happens next with standard Goods?
3.1.After payment has been received, if your chosen products are in stock (and in accordance with 3.2) your Order will be processed and Goods despatched to the given delivery address.
3.2.Although every effort is made to dispatch Purchesed Goods as soon as possible, on occation we are unable to ship stock immediately. In this case a Email will be sent whenever possible and Goods shipped as soon as possible.
3.3.All standard Goods will be despatched with proof of purchase.
3.4.If for any reason the products you have ordered are not in stock, you will be advised of this and informed of when delivery can take place. If this is not satisfactory you have the option of cancelling your order.
3.5.Should you not receive your Goods within 10 days of payment being taken, please contact us to let us know. (Non UK mainland orders please allow 20 days). You will then be given the choice of:
3.5.1.Cancelling your Order whereupon we will refund the price you paid for goods, minus delivery costs or
3.5.2.Waiting a further agreed time period after which if your chosen products have not been received then option 3.5.1 will be available to you.
3.6.Should you choose option 3.2.1 then your refund will be made in the same manner as payment e.g. PayPal to PayPal etc.
4.What happens next with bespoke Goods?
4.1.After payment has been received the manufacturing of your Goods will commence. These can take several days to complete during busy periods. When completed they will be despatched to the given delivery address.
4.2.All bespoke Goods will be despatched with proof of purchase.
4.3.Should you not receive your Goods within 10 days of payment being taken, please contact us to let us know. (Non UK mainland orders please allow 20 days).
5.If you are not satisfied with standard Goods.
5.1.All Goods returned must be accompanied with proof of purchase.
5.2.You may return the products to us whereupon a full refund will be made as described in 3.2 above provided that the products are returned in the same conditions and original packaging (e.g. labels still attached etc.) as received, within 14 days of your receipt of the goods.
5.3.If the Goods are not faulty the customer will pay for the return delivery costs.
5.4.If the Goods are faulty the customer will pay for the return delivery costs.
5.5.You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory from you. If there is a price difference between the orders, the original products will be refunded and a new order placed.
5.6.The quantity and description of your chosen products shall be those set out in the email or standard postage correspondence. If the order was placed by telephone we reserve the right to withhold refunds in regard to style and spelling, should the telephone ordered Goods be faulty, a refund will still be offered. We would naturally recommend all Orders be placed in writing as this minimises misunderstandings.
5.7.All our products are tested and packaged securely for despatch. However, on rare occasions Goods can become damaged in transit. If you have received faulty Goods we request that you inform us within 14 day of receipt of Goods.
6.If you are not satisfied with bespoke Goods
6.1.As bespoke items are by definition individual, the Goods are non-refundable unless due to fault. If the Goods are not as described in the order confirmation then this will also be grounds for a refund, please check the order confirmation as some designs will need altering for practicality.
6.2.If the Goods are not faulty the customer will pay for the return delivery costs.
6.3.If the Goods are faulty the customers will pay for the return delivery costs.
6.4.You may request replacement products, which we will despatch to you (subject to availability) on receipt of the faulty original products from you. If there is a price difference between the orders, the original products will be refunded and a new order placed.
7.Basis of sale.
7.1.The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
7.2.Any typographical, clerical or other error or omission in any sales literature, price list, acceptance of offer or other document or information issued by us is subject to amendment by us at any time.
7.3.You are responsible for ensuring the accuracy of your Order and the details provided therein.
7.4.The quantity and description of your chosen Goods shall be those set out in the order confirmation unless we subsequently agree otherwise.
8.Price of the Goods.
8.1.The price of the Goods and delivery shall be the price quoted in the order confirmation. The prices indicated on the Website can change depending on the design and postage costs; these are not necessarily the final cost.
8.2.The price is inclusive of any payable value added tax in the UK. Customers outside the EU will not receive this amount as a discount off the price of the Goods.
9.Risk and property.
9.1.Risk of damage to and loss of your chosen products shall pass to you upon delivery of them.
9.2.Notwithstanding delivery and the passing risk in your chosen products or any other provision of this Agreement, property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
10.1.Due to the intended usage of the Goods sold by us the warranty offered is 3 months from date of delivery. We warrant that the Goods if not misused be free from defect for this period. Any faults occurring through wear and tear beyond this period are not covered by this warranty. Other manufactured goods may have an extended warranty, were as Connors Legacy Ltd hold no responsibility. You must contact manufacturer direct.
10.2.Loose items attached to some products are not covered by the above warranty i.e. buttons, eyes, etc. Products that are not in the same condition as dispatched are not included in the above offered warranty i.e. chewed, used etc.
10.3.All returned Goods must be accompanied with proof of purchase.
11.1.We shall not be liable to you or deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control;
11.2.Acts of God, explosion, flood, tempest, fire or accident.
11.3.War or threat of war, sabotage, insurrection, civil disturbance or requisition.
11.4.Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.
11.5.Import or export regulations or embargoes
11.6.Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party).
11.7.Power failure or breakdown in machinery.
12.1.When you place an order with us, we do need some personal information from you in order to process your order. For example E-mail address and delivery address as well as payment details. We will never sell this information to another company. We may contact you from time to time with information regarding offers and company developments. If you would like to be removed from this service please email and request your details removed. Payment details will never be stored beyond the necessary information required by law. Though every effort is made to keep your detail private, you understand Connors Legacy can not be held responsible for your details being used by a third party, obtained through theft or any other means.
13.1.If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected hereafter.
13.2.The contract shall be governed by the laws of England.
14.1.The terms and conditions set out in this Agreement represents the entire Agreement
Updated January 2010
Any information submitted to Connors Legacy by you for uploading to the website for the viewing pleasure of other web users to Connors Legacy, is done so with the acknowledgement that, by sending pictures, stories or experiences or other, you consent to these being uploaded to the website, acknowledge these will be uploaded to the website and viewed by all that wishes to view them once uploaded to site.
Please ensure that any personal information you send to Connors Legacy within these documents/picture hold no information you would not wish others to see. Connors Legacy holds no responsibility for any items sent, lost, damaged or uploaded that may hold personal information or other, items once uploaded to the site are then owned by Connors Legacy, no items will be returned.
If for any reason you no longer with for Connors Legacy to show your referenced document or picture, you may contact Connors Legacy to asked for the removal of said item, Connors Legacy is under no obligation to remove any items from this site unless item contravenes any other Law. Connors Legacy will do its best to help with any matter that may offend any person, contact Connors Legacy in the usual way or email us at email@example.com.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Connors Legacy collects personal information in several ways, when you place an order, use a voucher for a friend or register for a service offered by Connors Legacy. If an order is placed with us, we only need to hold a small amount of personal information including your name, email address, phone numbers, home address and/or shipping. Credit card billing address(es) should be given to our payment partners system so that we can quickly process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT ABOUT COOKIES?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
Connors Legacy may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within Connors Legacy. Where there is a legal obligation to do so, we may also disclose your information to any relevant regulatory body when legally obliged to do so.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We don't sell your details to third party marketing companies.
Services provided by Connors Legacy may hold some personal details to help provide a better, more efficient service to you, yours. Though every effort is made to keep your personal information private, Connors Legacy can not be held responsible for matters out of our control.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
MARKETING OPT-IN AND OPT-OUT PROVISION
In addition, you will be given the option to opt-out of subscribing to:
(i) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. Such alerts may include marketing information about Connors Legacy, our subsidiaries or selected business partners; and/or
(ii) One-off marketing promotions from us.
We don't sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us/Connors Legacy .
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION Connors Legacy MAINTAINS
In the future if for any reason you are concerned that the personal information held by Connors Legacy is not correct, please visit the website to keep details up to date and also please keep your Paypal or other payment methods up to date, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. You will not be able to change your billing or shipping address after your order is being processed, if you feel the need to then your order maybe re-processed through customer finance check. If you prefer, you may contact us by email at Connorslegacy@live.co.uk and we will try to amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access any website associated with us or your account information, Paypal use a Secure encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you wish to talk to a Connors Legacy customer care representative please call Direct on +44 (0)7989473131 write to: c/o Customer Care Officer, Connors Legacy, Legacy House, 4 Orchard Close, Copford, Colchester, Essex, CO6, England. United Kingdom.
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Copyright ® 2010-2011 Connorslegacy.co.uk
57 Greenstead road, Colchester, Essex, CO12 SZ
- Bill@connorslegacy.co.uk -
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